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Hotel Review Sheraton Grande Sukhumvit

Hotel Review: Sheraton Grande Sukhumvit, a Luxury Collection Hotel

Bangkok, Thailand
Room 2116
June 2-3, 2017
Room Rate: 5580 THB ($168 USD)

 

Introduction

We were on the last leg of our too-short Asia trip – 36 hours in Bangkok. This was Brian’s first time (though not mine). I’d previously stayed at the St. Regis Bangkok. and while I had a fantastic stay there, I was keen to explore other parts of the city (and to be frank, other SPG hotels). We’d opted for the Sheraton Grande Sukhumvit, which, unlike its name suggests, is not a Sheraton, but rather, a Luxury Collection property.

 

Sheraton Grande Sukhumvit, a Luxury Collection Hotel

Neighborhood: Sukhumvit
Pool: Yes
Concierge: Yes
Spa: Yes
Make a Green Choice: Yes
Bar and Restaurant On-Property: Yes
Room Rate Range: 4500-6000 THB

Check In

We arrived at the hotel by around noon, and our Uber pulled up to the lobby which is located on the second level of the building (the second level location of the lobby proved to be a bit of an issue anytime we called for an Uber, as it tends to be when the lobby is not located on the first floor. We were warmly greeted by the staff who assisted us with our bags and ushered us to the check in area.

The lobby area was incredibly busy as we got in, though fortunately we didn’t have to wait very long to be checked in. Despite arriving a full 4 hours before check in time, they were able to accommodate us and get us into our room when we arrived!

We were assigned a room on a high floor, and were given a number of pamphlets to walk us through the benefits for platinum guests at the property. Keeping in mind that this hotel (named Sheraton, though is a Luxury Collection property – talk about confusing) does not have a lounge not required benefits that the brand provides, I was impressed with the offerings they provided.

  • Complimentary breakfast at one of three restaurants at the hotel – Italian restaurant, Rossini’s (6:30-10 AM), international buffet at the Orchid Cafe (5:30-10:30 AM), or a garden experience at the poolside restaurant, The Sala (7-11  AM).
  • Evening cocktails at any of the following – jazz bar The Living Room, The Sala, or the ground floor watering hole, BarSu between 6pm-8pm every night
  • Complimentary coffee, tea, and soft drinks at The Library, a quiet lounge area, or The Living Room.
  • Butler service, which includes a coffee and tea service, wake up calls, washing/pressing service (2 items per day), packing and unpacking service, and shoeshine service.

The Room

At first glance, the room seemed average – it had the standard, bathroom, closet, and bedroom area.

Sheraton Grande Sukhumvit, a Luxury Collection Hotel

As we walked in, we found it to be much larger than it seemed. The bedroom area was nicely spacious, the bathroom was unusually large (it had both a shower and a tub), and the closet was actually a walk in closet.

The king sized bed was moderately comfortable, though I found the pillows to be too soft. This turned out not to be an actual problem since after we cam back from dinner, we found a PILLOW MENU left out on the bed. That’s right, a menu. For pillows. There were five options – Ultra Soft Microfiber, Firm Ball Fiber, Buckwheat, Cervicalopedic, and Contour Massage.

The nightstand came with an alarm clock, a lamp, and a phone, plus light switches that controlled the room lighting – a big plus when you’re already in bed and too lazy to switch off the lights. One side came equipped with an international outlet, while the other with USB ports – big favorites for me!

The sitting and study area in the back came with an overstuffed chair for lounging, plus a desk with two chairs – a nice touch since most places only provide one chair per room. The desk came with standard hotel stationary – envelopes, notepads, paper, pens – and was equipped with outlets to charge up your electronics or plug into the TV. No wonder this hotel is a hit with business travelers (or so the online reviews say).

Speaking of the TV, it was located smack in front of the bed and was huge! It was mounted on the wall, so it would have been easy to pull out and view from the desk if needed.

Sheraton Grande Sukhumvit, a Luxury Collection Hotel

The mounted console also had the mini bar, which came stocked with a coffee machine, cold drinks, chocolate, wine, liquor, and barware. Certainly enough to keep someone busy and locked up in the room for a day or so if they were inclined.

The walk in closet was well-appointed, with tons of closet space, and standard amenities (a shoe horn, slippers, a laundry bag, an ironing board, and an iron), plus some extras like a jogging map. The in-room safe was located in the closet as well, and came with an outlet to plug in your valuables. 
Sheraton Grande Sukhumvit, a Luxury Collection Hotel

The bathroom was sizable, which came with a roomy sink area, a shower room, and a tub area. Sheraton Grande Sukhumvit, a Luxury Collection Hotel

The sink area had plenty of counter space (though admittedly a little tight for two people to share). In addition to the standard mirror, there was a lit magnified mirror, bottled water (recommended for use when brushing your teeth instead of tap water), and a razor, toothbrush, nail file, and lotion. And the decorative (fresh!) orchid was a nice touch.

The bathtub area was pretty standard – the water pressure on the faucet was pretty steady, and the tub cam with a handheld showerhead, which was convenient after soaking in a tub for an hour.

The shower area also had a handheld showerhead, which had an adjustable holder, allowing the guest to adjust it to the appropriate height. The bath toiletries were by the brand Thann, which provides spa products to hotels, and also runs a number of spas around North America, Asia and Europe. I loved the conditioner, which was nicely moisturizing.

And lastly, there were a couple of plush, warm bathrobes hanging on hooks (another hotel-must for me!) right by the door. Loved these bathrobes. Sheraton Grande Sukhumvit

Hotel Appearance

The hotel was pretty basic-looking in terms of most of the common areas, the hallways, the lobby, the elevator banks.

Sheraton Grande Sukhumvit

There were, however, some areas that were updated – the pool in particular comes to mind. It wasn’t your standard pool – it was shaped almost like a tetris piece – lots of squares and rectangles pieced together. There was also a hot tub, which wasn’t too busy during the hot Bangkok day we sat out at the pool.

The lounge area by the pool was located by the water, in prime sun-filled real estate. The area was serviced by some fantastic bar staff, who made an effort to help us find a couple empty spots when we arrived. Not only were they there to take our orders, they also stopped by periodically with some complimentary fresh fruit. Just a fantastic pool side experience.

On-Site Dining

We ordered room service on our one night there, and found it to be quite good. I had the prawn pad thai, while Brian had the spaghetti. Both were good for room service (which I generally have low expectations for), though I must say the pad thai generally does not compare to anything that you would get out in Bangkok. Even so, considering how exhausted we were, it hit the spot.

For breakfast, we opted to sit by the pool and enjoy the sunny weather at The Sala, the poolside restaurant. We were given a menu of hot items to order from (which we were able to order one item each), then were welcomed to pick up extra items from the buffet. The buffet options were a mix of your standard continental breakfast items – cheese, charcuterie, baked goods, freshly cut fruit (all of which were deliciously sweet), yogurt, and fruit toppings. Overall, an impressive spread.

For the hot items, we ordered the eggs with bacon and potatoes, and the crab fried rice. Both were incredible, as was the latte Brian ordered.

Since there was no lounge at the property (not that every Luxury Collection hotel has one), we were invited to enjoy complimentary happy hour cocktails at The Living Room, a bar where live jazz was played every night. As we were seated, we were provided a menu, which listed the drinks we were able to order as part of the platinum benefit – a very welcomed bonus!

Sheraton Grande Sukhumvit

We ordered the vada gimlet (the house concoction), and a mojito. Shortly after our orders were taken, we were provided a tower of snacks to nibble on, plus some skewered appetizers, compliments of the chef. This was a pretty fantastic benefit they provided to Platinum guests – the experience was quite very pleasant (who doesn’t enjoy live jazz), plus the actual drinks and snacks offered were delicious – and of a quality I would have easily paid for.

Location

The property is located right by the Sukhumvit MRT station and the Asok BTS station. A walkway connects the hotel to the Asok station, making this very easy for visitors to get around using public transportation, what with the infamous Bangkok traffic. The hotel is also next to several other hotels, and a shopping complex called Terminal 21.

Sheraton4 Grande Sukhumvit

In terms of sightseeing, most of it is located by the river, which is not accessed by public transportation. Those looking to visit places like Wat Pho, Wat Arun, and the Royal Palace will have to take a taxi or uber, as the hotel is not particularly close to any of these locations.

The Takeaway

 Overall, we had a pretty fantastic stay. I wouldn’t hesitate to recommend the property based on the service and the amenities provided to the guests (especially platinum guests). Everyone went above and beyond for us during our stay. My only regret is that our stay was so short that we couldn’t experience everything the hotel had to offer. While the location is not my favorite (feels a little bit Times Square-ish), if you need to be in the area, this is an excellent property to stay at.

Hotel Appearance: 8/10 – Some areas looked a little less updated, but everything was very well maintained.
Room: 9.5/10 –
Wonderfully large (I mean, we had a walk in closet) with plenty of thoughtful amenities that I enjoyed
Staff: 10/10 – The best thing about the property, hands down
Location: 8/10 –
Not my favorite while visiting for leisure, though access to public transportation is nice
On-Site Amenities & Hospitality Services: 10/10 –
So many offerings to SPG Platinum guests – butler service (not a regular offering at Luxury Collections), numerous options for breakfast and happy hour, plus complimentary access to water, coffee, and soft drinks all day was fantastic. 
Overall Rating: 45.5/50 (91%)
★★★★★

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